This page is maintained by Prime Polo to explain what personal information we collect when you use our website and services, how we use it, and the choices you have.
1. Information we collect
- Contact details you share via our forms (name, email, phone, company).
- Account information if you register for a client or admin portal.
- Basic usage data (pages viewed, device type, approximate location) via cookies and standard analytics.
2. How we use it
- To respond to inquiries and deliver contracted services.
- To authenticate accounts and secure the platform.
- To improve our website, campaigns, and customer experience.
- To send transactional emails you have requested. Marketing emails only with consent.
3. Sharing
We do not sell personal data. We share it only with vetted processors that help us operate (hosting, email, analytics, payments), under written data processing terms.
4. Retention
We retain personal data only as long as needed for the purpose collected, or as required by law. Inquiry data is typically retained for up to 24 months.
5. Your rights
You may request access, correction, deletion, or export of your data at any time by emailing us at the address in our footer. We respond within statutory timelines.
6. Security
We use encryption in transit, role-based access, and audited third-party infrastructure. No system is perfectly secure; we work continuously to reduce risk.
7. Contact
Questions about this policy? Reach us via the details on our contact page.